Privacy Policy
Last updated 2/1/2025
Introduction
Desert Contour LLC, DBA Contour Health, ("Contour Health," "we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you access or use our website, www.contourhealthrx.com (the "Platform"), as well as any affiliated applications, software, services, or content (collectively, the "Service"). By using the Service, you acknowledge and accept this Privacy Policy. If any changes are made to this Privacy Policy, we will post the revised version and update the "Last Updated" date.
If you are using the Service on behalf of another individual, you confirm that you have authorization to do so and that the individual acknowledges the policies in this Privacy Policy.
Age Restrictions
The Service is intended for individuals aged eighteen (18) and older, or the minimum age required by applicable state laws. It is not designed for or directed toward children under this age. If we become aware that we have collected personal information from a minor, we will take reasonable steps to remove such data and prevent further collection.
Collection of Personal Information
We collect personal data in various ways, including:
Information You Provide Directly:
Name and contact information, such as email address, phone number, and mailing address.
Demographic data, such as gender, date of birth, and zip code.
Payment details, including credit card numbers and financial account information.
Documents and files you upload, including photographs or medical records.
Health-related information necessary for providing healthcare services.
Information Collected Automatically:
Internet Protocol (IP) addresses.
Device information, such as operating system, browser type, and software settings.
Usage data, including pages visited, time spent on pages, and interaction history.
Cookies and similar tracking technologies.
Data We Infer or Generate:
Behavioral analytics based on user activity.
General geographic location derived from IP address.
Third-Party Sources:
Healthcare providers, pharmacies, and medical groups.
Marketing affiliates and business partners.
Publicly available sources, such as government databases.
Use of Personal Information
We use personal information collected for the following purposes:
Business Operations:
To operate our business, including billing, processing payments, accounting, and administering accounts.
To secure our systems, detect fraudulent activity, verify identities, and meet legal obligations.
To protect or enforce Contour Health’s rights and properties.
Product Improvement, Development, and Research:
To improve our services, develop new features, and conduct research.
To analyze traffic and user behavior to enhance user experience.
Customer Support:
To provide customer support, respond to inquiries, and track product or service orders.
To facilitate communication between customers and healthcare providers.
Communications:
To send confirmations, invoices, updates, security alerts, and support messages.
To provide telehealth services and communicate with healthcare professionals on your behalf.
Marketing:
To notify you of new services, promotions, rewards, and events related to Contour Health.
To provide information about offerings from select partners.
Advertising:
To promote Contour Health, its services, and related healthcare solutions.
To analyze engagement and effectiveness of advertising campaigns.
We do not use protected health information for advertising or marketing unless permitted by law and authorized by you.
Protected Health Information
When you create an account with Contour Health, you establish a direct customer relationship, allowing you to use the Service. Information you provide—such as your name, email address, mailing address, and phone number—is not considered "protected health information" ("PHI") under the Health Insurance Portability and Accountability Act ("HIPAA"). However, certain health-related information provided for medical purposes may be protected under HIPAA and applicable state laws.
Contour Health is a "covered entity" under HIPAA, and as such, we comply with applicable HIPAA provisions regarding the use and protection of PHI.
PHI may be used and disclosed for the following purposes:
Treatment: We may use and disclose your PHI to healthcare providers, including doctors, nurses, and pharmacists, involved in your medical care.
Payment: PHI may be used for billing and payment processing, including verifying insurance coverage and processing claims.
Healthcare Operations: We may use PHI for healthcare quality assessments, compliance audits, legal and regulatory compliance, and accreditation.
Public Health and Safety: We may disclose PHI for public health reporting, safety monitoring, or when required by law to report disease outbreaks or adverse drug reactions.
Legal Compliance: PHI may be disclosed in response to legal requests such as subpoenas, court orders, or government regulations.
Your Rights Regarding PHI
You have the following rights concerning your PHI:
Right to Access and Copy: You can request an electronic or paper copy of your medical records and other health information we maintain about you. We will provide a copy or summary within 30 days of your request.
Right to Amend: If you believe your PHI is incorrect or incomplete, you have the right to request an amendment. We may deny the request if we determine the record is accurate, but we will provide an explanation in writing.
Right to Request Confidential Communications: You can ask us to communicate with you in a specific way (e.g., home or office phone) or send mail to a different address. We will say “yes” to all reasonable requests.
Right to Restrict Uses and Disclosures: You can request that we not share certain health information for treatment, payment, or healthcare operations. If you pay for a service or healthcare item out-of-pocket in full, you can request that we not share that information with your health insurer. We will comply unless a law requires otherwise.
Right to Receive a List of Disclosures: You can request an accounting of disclosures of your PHI made within the past five years, excluding those made for treatment, payment, or healthcare operations.
Right to Obtain a Copy of This Privacy Notice: You can ask for a paper copy of this notice at any time, even if you have agreed to receive the notice electronically. Contact reception@contourhealthrx.com to receive a paper copy.
Right to Choose Someone to Act for You: If you have given someone medical power of attorney or if someone is your legal guardian, that person can exercise your rights and make choices about your health information.
Right to File a Complaint: If you believe we have violated your rights, you can file a complaint by contacting us at reception@contourhealthrx.com. You can also file a complaint with the U.S. Department of Health and Human Services Office for Civil Rights by sending a letter to 200 Independence Avenue, S.W., Washington, D.C. 20201, calling 1-877-696-6775, or visiting www.hhs.gov/ocr/privacy/hipaa/complaints/. We will not retaliate against you for filing a complaint.
Our Responsibilities Regarding PHI
We are required to:
Maintain the privacy and security of your PHI.
Provide you with this Privacy Policy explaining our legal duties and privacy practices.
Notify you promptly if a breach occurs that may have compromised the privacy or security of your PHI.
Follow the duties and privacy practices described in this notice and provide you with a copy upon request.
Obtain your written authorization before using or disclosing PHI for purposes not covered in this Privacy Policy. If you provide authorization, you may revoke it at any time in writing.
Data Retention
Contour Health retains personal information, including PHI, only as long as necessary to provide services, comply with legal obligations, and meet operational requirements. PHI is maintained in accordance with applicable laws, including HIPAA, and is securely stored to prevent unauthorized access. If retention is no longer required, we securely dispose of the data in compliance with regulatory standards.
Transactions
We use Stripe as our third-party payment processor to handle financial transactions securely. When you make a payment through our Service, Stripe collects and processes payment information, including your credit card details, billing address, and transaction history. Contour Health does not store or have direct access to your full payment details.
By using our payment services, you agree to Stripe’s Privacy Policy and Terms of Service. Stripe may collect, use, and process your personal data according to their policies, which you can review at Stripe's Privacy Policy.
We take appropriate security measures to protect transaction data, and all payment information is encrypted and transmitted securely. If you have any concerns regarding a payment, please contact us at reception@contourhealthrx.com
State-Specific Privacy Rights
Certain states provide additional privacy protections:
California: Under the California Consumer Privacy Act (CCPA), residents have the right to request information about data collection, opt out of data sharing, and request deletion of personal information.
Texas: The Texas Medical Privacy Act provides additional protections for electronic PHI, requiring specific patient consent before disclosing certain medical information.
Florida: Florida law includes additional privacy protections for mental health records, HIV/AIDS-related information, and substance abuse treatment records. We will obtain written consent before disclosing such information, except as required by law.
Residents of these states should refer to their local privacy laws for more details.
Changes to This Policy
We may update this Privacy Policy periodically. Continued use of the Service constitutes acceptance of any modifications. The "Last Updated" date will reflect any changes.
Contact Us
For questions regarding this Privacy Policy, contact us at reception@contourhealthrx.com